Privacy notice · SCW Portal

Last updated: July 2024

Our purpose is to build confidence in the workforce, and lead and support improvement in social care in Wales.

Page contents

Our responsibility to protect your data
Information collected
Your rights
Registration information – registered persons
Not registered or currently applying to be, but we have informed you that we are holding information about you
Counter signatories and those who support registration, for example employers of registered workers and university providers
For people applying to work for Social Care Wales
Social Care Wales staff
Users of services
Publication and event invitation recipients
Images, videos and user stories
Event attendees and stakeholder networks
Visitors to our offices
Board and Independent members
Care Worker Card holders
Witnesses for Fitness to Practise
Panel members
People who complain about a social care worker
People who make a complaint about Social Care Wales
General enquiries
Chatbot
Social Care Workforce data for research
Social Care Wales Innovation Coaching
Project Finder
Employer Support
Information governance enquiries
Visitors to our website and use of cookies by Social Care Wales

Our responsibility to protect your data

We are registered as a Data Controller with the Information Commissioner’s Office. This means that we are responsible for:

determining what information we will hold about you;
informing you about the personal data we collect about you;
telling you from where we collect your personal data, if not from you directly
telling you how we process and utilise your personal data;
providing details of the legal basis for the processing; and
telling you if there are likely to be occasions where we will share your data with other agencies or third parties

We have a responsibility to protect your data and comply with legislation, including the Data Protection Act 2018, and we take this responsibility seriously.

Information collected

The type of information we collect and how we use it are set out below. Some of this information will be provided directly by yourself. On other occasions employers, trainers and other such agencies may provide it. We will only collect and retain information that we require to carry out our functions and/or to provide services to you.

There are a number of legal bases we can reply on to collect and process personal data. These are described in more detail below.

If you are a registered person, the main legal bases on which we rely when processing your information are the legal obligation and public interest legal bases which mean we are obliged to collect certain information about you and process it in certain ways. We may also rely on public interest as the lawful basis for using your contact details for the purpose of sending out newsletters or notifying you of events as we have a legal duty to support the learning and development of registered persons.

The legal bases which can be relied on to process your personal information include:

Legal obligation- This applies where we need to collect and use your personal information to comply with a legal obligation
Public interest- As a public body, we collect and use personal information where this is necessary to perform tasks that are in the public interest or to perform our official functions
Vital interests–we collect and utilise information to protect the vital interests of yourself or of another individual
Consent- We may on occasion need your consent to use your personal information. In such instances you can withdraw and adjust your consent by contacting us (see below) or manage your preferences within your SCWOnline account if you have one.
Contract– This applies where we have a contract with you and need to process your personal data for the purposes of the contract. It also applies where we need to process your personal data in order to enter into a contract with you.
Legitimate interests– We are also entitled to process your personal data where it is in our legitimate interests to do so, or those of a third party. We only do this where we are satisfied that your privacy rights are protected satisfactorily. You have a right to object to any processing of your personal information based on this legal basis.

This privacy notice only applies to the Social Care Wales website and does not cover other websites that we link to. You should read the privacy notices on the other websites you visit.

Your rights

Choosing not to give personal information

If you choose not to provide us with certain personal data you should be aware that we may not be able to offer you certain services. For example, we cannot register you if we cannot check your identity and verify your qualifications.

Accessing your data

You are entitled to request a copy of the personal data we hold about you by making a Subject Access Request (SAR). Please send your request through to FOI@socialcare.wales. You will have a response from us within 30 calendar days of us receiving your request. We will need to confirm your identity before processing your request.If you require assistance in making a SAR, please contact the Freedom of Information (FOI) mailbox and we will be in touch to offer support.

There is no charge for making a request unless you want an additional copy of the information or your requests are excessive.

You should be aware that in some cases we do not have to provide a copy of the data because an exemption applies. This could be where:

the data is also the personal data of another person and it would not be reasonable to disclose it to you without their consent
disclosing the data would prejudice our regulatory functions, for example by making it difficult for us to conduct a fair fitness to practise investigation.

Further information is available in our Publication Scheme

Controlling how we use your data

You have some rights under the Data Protection Act 2018 to control how we use your data, by asking us to amend it, delete it or limit how we use it. To exercise these rights, you should contact FOI@socialcare.wales or our Data Protection Officer Kate Salter, via kate.salter@socialcare.wales

You should be aware that there are exemptions from these rights. For example, we do not have to delete information if we are using it for our statutory functions and have legitimate grounds to continue using the data.

If you believe that information we hold about you is inaccurate or incomplete, you can ask us to review the information and correct it/add to it.

If you object to us processing your information or if you wish us to delete your information, please contact FOI@socialcare.wales so that we can consider your request and the basis for it.

Should you wish to change your preferences about how or what we communicate with you, you can do so at any time by contacting FOI@socialcare.wales

If you have an account on SCW online you can also change your preferences here

Please note that if you do not wish us to send you communications, we would ideally wish to keep a record of this rather than delete your details completely to avoid you receiving further communications.

If you have consented to us using your image and it has been included in a publication and you wish to withdraw your consent, you should be aware that, we would be unable to destroy all copies of that document. We would, however, cease using the image in any further reproductions from the point at which you withdraw your consent.

Registration information – registered persons

We hold information about social care workers who are registered with us. We also hold information about social care workers who apply for registration, and social care workers who are no longer registered.

For registration purposes, we hold information about a registered person’s:

personal details
contact information
identification documents
qualifications/continuing professional development CPD (previously known as PRTL)information
National Insurance number
bank details
health information
conviction information
disciplinary information
criminal activity
Data and Barring Services (DBS) listing
equality information
EU alerts information.

We receive this information from the registered person, their employers, universities and training providers and other sources required to verify the identify, qualifications and criteria of registration are met.

Why we hold this information:

We are required under Section 80 of the Regulation and Inspection of Social Care (Wales) Act 2016 (“the Act”) to keep a register of Social Care Workers including, Social Work Students. We're responsible for making sure those on the register are suitably qualified.We collect and process this information as part of Public Task and Legal Obligations. The information is used for the following purposes:

process applications and register workers
maintain our Register
compile statistics
record qualification information
record training, learning and development
investigate workers’ Fitness to Practise
maintain our online Register
update your details
qualification or return to practise assessment history and scores.
depending on how they pay their annual retention fee, we also hold bank account or credit card information.

We're required to make some of this information available as follows:

to the general public on request which will be available on the public Register on our website:

full name
registration number and the part/s of the Register on which you are registered
the postal town where you work
the fact that you have been removed or suspended from the Register

How we share it:

the outcome of your application and the reasons for our decision to your current social service employer
the following information to your current social service employer and to any other social service employer considering your employment, once you are registered:

your full work address (unless it is your home address, or we are satisfied disclosure may expose you to danger)
your qualifications
any conditions and warnings we impose on your registration
decisions (and reasons for them) made in relation to your registration, for example, the outcome of hearings which may include suspension and removal from the Register.

We will share data with your employer for the purposes of processing your renewal, confirming reasons for removal and an application to rejoin the Register; specifically, removal date, reason for removal, and detail of reason for a period of up to 12 months after your removal.
We may share your contact information with third party services than can provide wellbeing support and counselling. To access additional support, some providers may require further information from you using your consent. Please refer to their privacy notice for more information.

We share your information where necessary to assist other organisations to carry out their functions or where the organisation has a legitimate interest in the information. This includes:

Universities, colleges, awarding bodies, bodies assessing qualifications (etc) to confirm your qualifications
Various bodies in order to protect the public such as:

your employer and any other person when needed to protect the public, such as the Police, other Social Service Employers and DBS
Other UK Social Care Councils, the Health Professions Council (HCPC) and the Care Inspectorate Wales.
Other regulatory bodies and similar organisations in the United Kingdom and in other countries
Social Care Wales Fitness to Practise Panels, agents acting on our behalf and expert witnesses.
European Alert System a system that when it’s predefined criteria (serious potential danger related to a service activity / to the conduct of a service provider) are met allows registered individuals to post and receive alerts on the details of the danger.

If there is a finding that your fitness to practise is impaired we will publish this information in any way that we think is appropriate – currently this is published on our website.

You can read our Fitness to Practise Public Information Policy that explains in more detail how this is done and when we might not publish information.

Our Information System supplier will have access to information but will not be sharing the data. Our supplier is responsible for managing and developing our Customer Records Management system and their privacy notice is available here

Not registered or currently applying to be, but we have informed you that we are holding information about you

We hold this information as we have been informed you work in a profession that we register or intend to register and this information would form part of considerations in establishing if you are fit to practice should you apply to us to register in the future. We're responsible for making sure those on the register are suitably qualified.

We collect and process this information relying on the Public Interest legal basis or the Legitimate Interests legal basis and keep it for as long as is necessary to meet our purposes.

What we hold:

personal details
contact information
disciplinary information
criminal information.

How we share it:

We share this information where necessary to assist other organisations carry out their functions or where the organisation has a legitimate interest in the information. This includes:

Your employer:

in order to be able to share the outcome of any application you may make for registration
for the purposes of processing your renewal, confirming reasons for removal and an application to rejoin the Register; specifically, removal date, reason for removal, and detail of reason for a period of up to 12 months after your removal.

Various bodies in order to protect the public such as:
the Police, other Social Service Employers and DBS
Other UK Social Care Councils, the Health Professions Council (HCPC) and the Care Inspectorate Wales
Other regulatory bodies and similar organisations in the United Kingdom and in other countries
Social Care Wales Fitness to Practise Panels, agents acting on our behalf and expert witnesses
European Alert Systema system that when it’s predefined criteria (serious potential danger related to a service activity / to the conduct of a service provider) are met allows registered individuals to post and receive alerts on the details of the danger.

We regularly review our retention of information for this category of people. We will contact you again if/and when we receive updates or any clarification that suggests we should not retain the information.

Counter signatories and those who support registration, for example employers of registered workers and university providers

The information we hold:

personal details
employment details
contact information

We hold this information to:

permit employers to fulfil the counter signatory/endorsement role required under the Registration Rules
process applications
enable verification of documents
allow employers to have Social Care Wales Online ‘Employer Access’.

The information provided by you is held by us relying on the Public Interests lawful basis.

If you move jobs the organisation you work for should inform us. You can also do so and request we delete any accounts or records.

We do not share the personal information we collect in this way for this purpose, although applicants and registrants will be directed to the available endorsers for them via Social Care Wales Online.

For people applying to work for Social Care Wales

The information we hold:

personal details
health information
criminal information
equality information
qualification information

We receive and process this information as part of a possible contractual obligation, or where it is in our Legitimate Interests to do so.

We use this information to:

recruit and employ staff
manage employment relationships
ensure security of staff and premises
comply with our legal obligations

The information is obtained directly from you, including the information you provide in a CV or covering letter or on our application form and at interview.

We may also obtain information from a third party such as a recruitment agent or via an on-line jobs board. We also create information ourselves during the recruitment process and obtain information about you from other sources to undertake various checks.

We may share some of this information with those involved in the recruitment and with referees and education organisations for verification purposes should you be successful.

Equality information is not mandatory information – if you don’t provide it, it will not affect your application. Any information you do provide will be used only to produce and monitor equal opportunities statistics.

Social Care Wales staff

For current and previous staff members the information we hold is:

personal details
health information
criminal and disciplinary / grievance information
financial information
information regarding any conflict of interest
Trade Union membership
Photographs and videos
Employment history
CCTV footage – Llandudno Junction Office (please see Welsh Government privacy notice for processing and retention details)

We receive and process this information as part of a possible contractual obligation, or where it is in our Legitimate Interests to do so.

We use this information to:

employ staff
manage employment relationships including pay, pensions, training and development, staff performance management
ensure health, safety, wellbeing and security of staff
comply with our legal obligations as an employer
Promote training and development on our internal systems
ensure staff training and development is fit for purpose
monitor that our Dignity and Respect at work Policy is working
provide a Staff ID and use this photo for electronic communications (e.g. .Microsoft Office profile picture, Teams, Sharepoint)
Manage customer relationships e.g. staff profiles, blogs and contact information
Promote our events
The information is obtained directly from you either as part of your contract agreement, including the information you provide in a CV or covering letter or on our application form and at interview, or a written submission directly from you e.g. staff profile for the website.

We may also obtain information from a third party as part of the initial recruitment process and obtain information about you from other sources to undertake various checks. We share relevant information with:

Our payroll provider
Her Majesty’s Revenue and Customs (HMRC)
Our pension provider
Our Employee Benefit Scheme Provider Our wellbeing service (Employee Assistance Programme)

Equality information is not mandatory information and all special category information will be processed using additional security measures due to its sensitivity. Any information you do provide will be used only to produce and monitor equal opportunities statistics. We may share your health information with a third party acting on our behalf in matters of occupational health. On such occasions you will be invited to consent to the information being shared. We may also take photos and videos of you at training and events. These may be shared on our internal intranet pages. You can request for your image and other personal information e.g. staff profile to be removed from external facing sites at any time by contacting FOI@socialcare.wales Any member of staff wishing to make a subject access request for personal information relating to them should contact FOI@socialcare.wales

Users of services

We hold information about members of the public that use services or whose family members use services in which people registered with Social Care Wales are employed.

The information we hold which may be received as part of our fitness to practise investigations, includes:

personal information
health information
care arrangements
criminal activity.

We receive this information from various sources including employers, regulatory agencies, complainants and registered persons. We hold this information under the Public Interest lawful basis and we utilise it to:

investigate and make decisions about a social care worker’s fitness to practise.

We might share this information with:

Fitness to Practise Panels, agents acting for the Social Care Wales, expert and other witnesses and other regulatory agencies as appropriate
Members of the public (including representatives of the media) who are entitled to attend public Fitness to Practise hearings. Social Care Wales take all reasonable steps to ensure that the identity of individuals who use services, especially where they are vulnerable, is not made public.

Publication, Information and event invitation recipients

We produce a range of materials in a variety of formats to promote good practice, developments and resources that can add to knowledge and help improve practice within the sector.

What we hold:

contact details
areas of interest.

To enable us to:

send out information in interested areas
distribute a newsletter
invite to attend events, webinars, training or learning
send out surveys.

We have a legal obligation under Section 68 of the Regulation and Inspection of Social Care (Wales) Act 2016 to promote and maintain high standards in the provision of care and support services and may use information collected from the Register to engage with you. Sometimes we may require your consent* to retain this information and will make it clear on the invitation or communication. We might share this information with third parties who may process it on our behalf to help us contact you. We ensure that any third parties we use to help us comply with Data Protection Act 2018.

Should you wish to change your preferences about how or what we communicate with you, you can do so at any time by contacting FOI@socialcare.wales.

If you have an account with SCW online you may change your preferenceshere

*Registered persons are unable to stop all correspondence with us as we are obliged to send you correspondence in relation to registration, relevant qualifications and CPD opportunities and we rely on the Public Interest lawful basis to do this.

Images, videos and user stories

Through our media campaigns, events and other projects we often ask consent to capture photos/videos or stories for the benefit of promoting our work, good practice and developments within the sector. If you consent to this you are able to specify how we can use your information and in what format i.e. social media, on-line on our website, press stories, in our printed literature and promotional material.

We hold:

personal stories
photos
videos
contact information from you solely for the purpose of communicating with you in relation to this matter.

We hold this information to:

promote our work and services
to assist with the training and development needs of the workforce.

We share this information with:

the general public via social media, our website and resources.

Your personal information and associated consent is kept by us and may be used in the formats you have agreed for up to five years. Should you wish to revoke your consent at any point during that period, you can do so by contacting FOI@socialcare.wales.

You should be aware that where your information is shared, with your consent with a third party, such as the press on put on social media, the Privacy Notice and retention period of the relevant third party will apply and we have no control over this.

Event attendees and stakeholder networks

We hold:

names
contact details
job role
place of employment
access requirements
dietary requirements

We hold this information to:

manage our events
assist with training and development
gain feedback on our existing and future work.
to keep you informed and updated of current and future work.
build and support networks and communities of practice

We do not share this information, but on occasion utilise third party software to send details, manage the bookings and circulate surveys. All third party software is compliant with the Data Protection Act 2018.

We may also, at times, use a third party facilitator to lead meetings or forums. Any access to data will be managed by our contract with the facilitator and they will be expected to sign a confidentiality agreement as part of that process.

In order to enable event attendees to network effectively at our events, we may share delegate lists. Let us know if you do not wish your details to be shared.

Visitors to our offices

We hold:

names
contact details
place of employment
CCTV footage– Llandudno Junction Office (please see Welsh Government privacy notice for processing and retention details)

We hold this information to:

manage our security and health and safety obligations. We hold use visitor registers at our offices which are used for roll call following evacuation e.g. in the event of a fire.
we record CCTV images of people entering and leaving our premises as well as strategic positions surrounding the building. This information is recorded for security monitoring and the investigation of alleged criminal offences. The images may be shared as part of disciplinary matters or with law enforcement and courts as needed.Where we are not the sole occupier of the building (Cardiff Office) there is additional CCTV which is controlled by the building owners.

Where we are not the sole occupier of the building there is additional CCTV which is controlled by the building owners.

Board and Independent Members of Committees

We hold:

personal details
contact information
financial information
work and personal background information
equality information.
dietary requirements
accessibility requirements / additional support requirements
criminal and disciplinary / grievance information
qualification information as part of skills analysis
information regarding conflicts of interest through register of interest
political party membership

We hold this information under the Public Interest and Contract legal bases in order to:

communicate with Board Members in the course of the work of the Board and/or Committees
for recruitment purposes to enable a cross section of experiences and expertise on the Board
pay fees and expenses.

We obtain the information directly from Board Members or prospective Board Members, but we may also obtain it from a third party such as a recruitment agent. We also create information ourselves during the recruitment process and obtain information about from other sources to undertake various checks.

We may share some of this information with those involved in the recruitment process and with referees for verification purposes.

Any equality information is only used only to produce and monitor equal opportunities statistics.

We share names and biographies of Board members with the public on our website.

Care Worker Card holders

We hold:

name
contact email address
job title
local authority
who you work for (name of employer)
preferred language of communication.

We hold this information to:

provide you with access to a digital card
communicate with you
generate a unique reference number to identify the card.

We share the unique reference number with third parties who provide discounts in relation to the card – we won’t share your personal information with any other parties. To access some additional discounts, some providers may require further information from you using your consent. Please refer to their privacy notice for more information.

Witnesses for Fitness to Practise

The information we hold which may be received as part of our fitness to practise investigations, includes:

personal details
financial information
personal information
health information
care arrangements
criminal activity.

We hold this information relying on the legal obligation lawful basis to:

investigate and make decisions regarding a social care worker’s continuing fitness to practise
enable payment of expenses.

We might share this information with:

Fitness to Practise Panels, agents acting for Social Care Wales, expert and other witnesses and other regulatory authorities.
Members of the public (including representatives of the media) who are entitled to attend public Fitness to Practise hearings. Social Care Wales take all reasonable steps to ensure that the identity of witnesses, especially where they are vulnerable, is not made public.
Third party services than can provide wellbeing support and counselling. To access additional support, some providers may require further information from you using your consent. Please refer to their privacy notice for more information.

Panel members

We hold information about current, former and potential fitness to practise panel members.

The information we hold:

personal details
health information
criminal information
equality information
financial information
personal and commercial interests
information regarding number of times sat on hearings
any complaints received about members and any documentation in relation to investigating such complaints
appraisal and personal development information
qualification information

We collect and process this information on the contractual and Public Interest lawful bases. We use this information to:

contact our members
ensure duty of care is maintained
recruit and appoint panel members
manage the administration and governance procedures for panel members appointment and reappointment
ensure panel member training and development is fit for purpose
ensure panel members performance and conduct complies with Social Care Wales panel member competencies and our values
process daily rate fees and expenses
monitor that our Dignity and respect at work policy is working

We obtain the information directly from Panel members or prospective Panel Members, but we may also obtain it from a third party such as a recruitment agent. We also create information ourselves during the recruitment process and obtain information about from other sources to undertake various checks.

We may share some of this information with those involved in the recruitment process and with referees for verification purposes.

Any equality information is only used only to produce and monitor equal opportunities statistics.

We share this information with:

Her Majesty’s Revenue and Customs (HMRC)
Rhondda Cynon Taf who undertake our Payroll function
third parties who provide our information systems and process this information on our behalf all of which are GDPR compliant.

People who complain about a social care worker

We hold:

personal details
contact details
Nature of complaint or concern.

We hold this information to:

seek further information
allow a decision to be made on a social care worker’s initial or continued assessment of fitness to practise for registration.

We might share this information with:

Fitness to Practise Panels, agents acting for Social Care Wales and expert witnesses.
Members of the public (including representatives of the media) who are entitled to attend public Fitness to Practise hearings. Social Care Wales take all reasonable steps to ensure that the identity of complainants, especially where they are vulnerable, is not made public.

People who make a complaint about Social Care Wales

We hold:

personal details
contact details
nature of complaint.

We hold this information to:

comply with our statutory requirement to manage complaints.

We do not share this information externally although we may publish anonymised statistics and details about complaints. We retain the content of the complaint permanently as a corporate record.

General enquiries

We use Clobba software provided by Code Software UK ltd for our General Enquiries telephone system. The software used meets the requirements of ISO27001.

Only code engineers have access to customer data on a need to know basis for set up and support purposes.

Code Software systems and data are hosted in Microsoft Azure hosted data centres in the EU.

Code software are registered with the Information Commissioner and are compliant with UK Data Protection Act 2018 and GDPR.

The retention period for data is currently 2 years or deletion on request.

The information collected includes:

Calls (voice, Video and Audio Conference)
Call detail records
Name, email address, department, title
All Teams meetings details including chats
App sharing

This information is used for:

responding to enquiries
performance reporting
providing IT/ call management assistance as and when required

Chatbot

We are currently piloting a chatbot feature on our website. This feature can be used if users have a query relating to qualifications. Our Supplier for the Chatbot feature is the Logic Dialog Platform. If a user asks a question which is out of the scope of the chatbot it will ask for their consent to send their chosen contact details to a member of the qualifications team. If users chose to send their contact details they will have the choice of sharing the following:

email address
contact number
preferred method of contact

This information will be automatically deleted after 12 weeks. The Logic Dialog Platform holds ISO20071 certification and is GDPR compliant.

Social Care Workforce data for research

We conduct and commission research on a range of topics to support our regulatory functions. These relate to registration, fitness to practise, recruitment and retention. We generate statistics based on the information we hold, for example the National Social Care Data Set for Wales

We hold:

personal details
information submitted by the person involved in the research

We hold this information to:

carry out our statutory workforce intelligence function. We share this statistical information with the public on our website and in our profile reports however it is published anonymously.
We may also share anonymous data with third parties for research purposes but any research projects must meet the criteria of our Research Support and Engagement Framework before it can be shared. The findings of any research projects using our anonymous data will be published on our website.

People who use our Innovation coaching service

We provide a free coaching service to support promising social care innovations across Wales. The service is for people in social care roles who are working to innovate or improve their practice to deliver better care services.

We will hold

Name
Contact details
Organisation details
We may ask for additional information depending on the coaching programme/ event or activity. This may include optional details, for example accessibility or dietary requirements.

We use this information to:

provide the innovation coaching service
provide resources and services to support you
connect you to a wider community e.g. the coaching alumni
develop and improve our coaching service

We collect information about you when you:

apply for Innovation Coaching services,
take part in one of our courses/events,
complete coaching programme and course/event evaluations and surveys
take part in diagnostic and coaching activities.

If you would like us to change or delete these optional details, please contact us at FOI@socialcare.wales.

We might share this information:

with partner organisations and/or contractors involved in the provision of this service such as coaches from partner organisations. They will have signed up to a data sharing agreement to protect and manage your data in line with Data Protection legislation
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation

For the purposes of this service we collect and process this information as part of our legal obligations. Under section 69 of the Regulation and Inspection of Social Care (Wales) Act 2016 (“the Act”) we may give any person providing a care and support service advice or other assistance (including grants) for the purpose of encouraging improvement in the provision of that service.

We will keep your personal information (including all successful and unsuccessful applications) for 13 months after we have evaluated the course/event. This enables us to report on our activity and use evaluation data to improve future courses/events. After this point we will anonymise your information. 

For some programmes we need to keep some of your information for longer than 13 months. For example, we need to keep financial records for the standard Welsh Government period of 7 years. 

If you would like to update your details or if you no longer wish to be contacted for collaboration purposes, please email FOI@socialcare.wales

Project Finder

We have developed a ‘Project finder’ service as part of our Insight Collective platform. The aim of Project Finder is to curate an online collection of research and innovation projects from social care practice across Wales. This could include a service, model, product or research project, with the aim to support the spread of innovations and research by sharing information and lessons learned. Please note: the projects featured are not endorsed or sponsored by Social Care Wales.

We hold:

Project lead name
Project lead email address
Postcode of the project
Organisations website address (if applicable)
Organisation collaborators who have been involved in developing the project

We hold this information to:

Share on our public website to achieve the aims of Project Finder
Contact you to ensure that the information remains up to date

For the purpose of this this service, we collect and process this information using the Consent legal basis. You can withdraw your consent at any time, without reason, by contact .walesFOI@socialcare.wales

Employer Support

We work with employers to find out about what's happening in the sector and to support them in their roles. We share this information with the rest of our organisation to help:

Provide the ‘Employer Offer’
shape our work
share what's available to employers to support them and the workforce
help employers to understand their regulatory responsibilities and make this as straightforward and efficient as possible.

This work focuses on adult social care employers.

We hold:

Name
Contact information
Job title
Organisation
County

We use this information to:

Engage with adult care employers
To provide employer support
To provide information and events
Contact you for feedback and evaluation

Employers will be able to opt out at any time by contacting the team or by contacting FOI@socialcare.wales

Information governance enquiries

We hold:

personal information
contact details.

We hold this information to:

comply with statutory requirements
process requests for information
compile statistics.
consider if our publication scheme is sufficient

We keep the content of these requests for the following time:

Freedom of Information requests that are still classed as open are kept for 1 year. Documents which are subsequently opened are kept for 2 years.
Freedom of information requests which have been closed are kept for 10 years.
Subject Access Requests are kept for 5 years

We might share this information with:

the Information Commissioner’s Office
the public when we publish Freedom of Information requests and responses on our website, although such information is publish anonymously.

Visitors to our website and the use of cookies by Social care Wales

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently, as well as to provide analytical information to the owners of the site.

We use Civic Cookie control to manage cookie permissions.

Consent mode, the consent state and Civic is managed within Google Tag Manager (GTM)

By default, consent mode is set to deny as any page loads on our sites. Until a preference has been made no cookies will be placed on theusers browser and the Civic cookie banner will remain present

On first visit, you are presented with the option to set yourpreferences and can accept or reject cookies in their preferredlanguage using Civic.

The Civic cookie banner will provide users with information about thecategories of cookies are used on the site and allow them to set theirpreferences for each category

You can update their cookie preferences at any point during a visit
Preferences made in Civic are recorded by Civic
User preferences made in Civic update the consent state in GTM
Updates to the consent status (accept/deny) will allow/block tags inGTM preventing cookies from being set

Further information

We have one main website in addition to a number of specific purpose sites. When someone visits our sites we collect standard internet log information such as the page they asked for, internet protocol address, browser type, browser language, the date and time of the request. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way that does not identify anyone. We do not attempt to find out the identities of those visiting our website. We will not associate any data gathered with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

The information we hold:

IP address. Collected via Google Analytics

We hold the information to:

collect standard internet log information
compile statistics.

We share this information with:

third parties who provide our information systems and process this information on our behalf.

YouTube

We embed videos from our official YouTube channel using YouTube's privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

Search engine

The search engine on our website is provided by Craft CMS. When searching our website, a record of your search term is logged and stored within Google Analytics, this information is used to help us improve the content of our website.